Cancellation, Refund & Support Policy

1 If you cancel your booking

Your advance is the amount that confirms the booking, so it is not refundable when you cancel — whether you cancel before or after a driver has been assigned. The advance stays with us as compensation for holding the car and the driver for your trip.

• If you inform us early and the car can be given to another passenger, the office may, at its discretion, adjust your advance towards a future booking instead of refunding it.
• This applies to every cancellation made by you — on the website, by phone, on WhatsApp or in person.

2 Cancelled by us or the car breaks down

If we cannot provide the booked car, we arrange an equivalent or better car at the same fare. If we cannot arrange a replacement and have to cancel the trip from our side, your advance is refunded in full.

3 No-show

If you are not reachable and not present at the pickup point for 30 minutes after the agreed pickup time, the booking is treated as a cancellation made by you. The advance is not refunded in that case.

4 Trip cut short or route changed

If the trip ends before the stated drop point, or you change the route during the trip, the fare is recalculated for the distance actually travelled and your balance is adjusted. Extra kilometres are charged at the same per-kilometre rate.

5 How a refund is paid

A refund applies only when the cancellation is from our side or we cannot provide a car. Refunds are settled by the office, never in cash by a driver.

• UPI advances are refunded to the same UPI or bank account the payment came from.
• Approved refunds are usually credited within 3 to 5 working days, and we confirm on WhatsApp or email once it is done.
• Cash already handed to the driver is settled by the office, so keep the payment confirmation you received.

6 Support

Our support line is open 7 days a week, from 8:00 am to 10:00 pm.

• Call or WhatsApp the office with your booking reference, for example CXB-1234.
• Keep a screenshot of your UPI payment — it helps us check your payment faster.