1 Booking and fare calculation
Your fare is built from the car you choose: a base fare that confirms the booking, plus a per-kilometre rate for every kilometre beyond the included kilometres. The distance is measured from the pickup and drop you select on the fare calculator, and you may also type the distance yourself. The fare shown before you book is the fare for that route.
- Toll tax, parking, state permits, night charges and other actual expenses are paid separately, as per the actual slip.
- Every kilometre travelled beyond the drop you stated is charged at the same per-kilometre rate and added to your booking.
2 Advance payment and balance
A booking is confirmed only after the advance shown on the car has been received. The advance is a part of your fare, not an extra charge.
- The advance is deducted from your total fare. The balance is paid to the driver at the end of the trip, in cash or by UPI.
- Do not pay any amount to a person who is not your assigned driver or the office.
3 Return-to-base trips
When your drop point is the same place as the base location of the car, the car is going back home and a 70% discount applies to the total fare. The discount, the discounted fare and the balance payable are all shown while you calculate the fare and while you book.
4 Driver and car
We assign an owner-approved driver whose licence and vehicle papers are on record with us.
- The name, phone number and current location of the driver are shown on your booking and on the live tracking page.
- If the assigned car becomes unavailable, we arrange an equivalent car at the same fare; if we cannot, your advance is refunded in full.
5 Your responsibilities as a passenger
Your trip runs smoothly when the details you give us are correct.
- Give the correct pickup point, drop point, date, time and a phone number that stays reachable.
- Be ready at the pickup point at the agreed time, and keep the number of passengers within the seating capacity of the car.
- Carrying illegal items, smoking and any behaviour that endangers the driver or the car is not allowed.
- Show a valid photo ID when the driver or the office asks for it.
6 Waiting, delays and route changes
Waiting beyond the agreed pickup time may be charged extra.
- Delays caused by traffic, weather, road closures, agitations, police checks or a vehicle breakdown are outside our control; we will help you as far as possible.
- If you change the route or the drop point during the trip, the fare is recalculated for the distance actually travelled.
7 Cancellation, refunds and privacy
Cancellations, advance refunds and the way to reach our support team are explained in our Cancellation, Refund & Support Policy, which forms a part of these terms. Your name, phone number, email, trip details and — if you share it — your live location are handled as described in our Privacy Policy.
8 Liability and governing law
We arrange the car and the driver; we are not responsible for delays, losses or damage caused by events beyond our control, or for personal belongings left in the car. Keep your valuables with you. These terms follow the laws of India and any dispute is subject to the courts of Bihar. We may update these terms from time to time, and the version published on this page applies to your booking.